• Payments
We accept Paypal, Visa, AMEX, Mastercard, & Discover Card. You may also place your order via phone 704.372.1267 or via email (info@laurajamesjewelry.com).
• Shipping
We proudly ship to the United States, Internationally + Canada & Mexico. Each piece of Laura James Jewelry is an original design that is custom made thus lead times to create pieces will vary. Most pieces will ship out to destinations in the U.S. via USPS Ground or Priority within 3-5 working days or less of confirmation of payment unless otherwise indicated. *If you need EXPEDITED processing and shipping please let us know when you place your order and we’ll do our best to accommodate your request.International shipments ship via Priority International Mail.
• Returns
Our "Chic Sprint" events have a store-credit refund policy within 7 days of shipping receipt for jewelry purchased thru these events for our online customers. For more info and to sign up for our Chic Sprint events where you can get deep discounts on Laura James Jewelry, please email us at info@laurajamesjewelry.com or click here.
Laura James Jewelry will accept returns within 7 days of shipping receipt for the price of the item less shipping & transaction fees for our online customers who reside outside of Charlotte, North Carolina. Any returns after this date will be for Store Credit only. Some items may only be returnable for E-Store credit and thus will often be indicated in item description (Chic Sprint event jewelry will likely not be indicated due to the nature of the event). If you wish to return an item, you must send an e-mail to info@laurajamesjewelry.com so that we may expect your return and provide you with the correct return address as it differs from our physical store address. Please pack the item carefully in its original packaging materials so that it arrives to us undamaged. For your protection, please send all returns via a track-able carrier. Laura James Jewelry is not responsible for items lost in shipping for repair, thus all items being returned should be insured by shipper for protection.
• Repairs
If your jewelry is in need of repair, please contact us at info@laurajamesjewelry.com to obtain a Repair Authorization Number. Charges may apply and you will be notified once the jewelry is assessed and prior to beginning repair. For your protection, please be sure to pack the item(s) carefully and via a track-able carrier.
• Taxes
North Carolina residents are subject to a 7.25% tax on their purchase including shipping.
• Care Instructions
To ensure the longevity of your jewelry purchase, here are a few tips:
Keep hairspray and fragrances away from your jewelry (especially if the jewelry is gold or silver plated). The alcohol in these can permanently stain your metals/stones. Therefore, only put jewelry on after these have dried on the skin.
Store copper, brass and sterling silver jewelry out of sunlight inside a jewelry box or bag to prevent natural oxidization from occuring.
Sleeping, Swimming and Exercising will often oxidize the metals in your plated or raw metal jewelry very quickly. If this has happened, to restore shine, rub with a silver Polishing cloth.
Do not polish oxidized (blackened) silver chains with a polishing cloth or jewelry cleaner to clean or the oxidization may rub off.
For shiny sterling, brass or copper please polish with a silver polishing cloth (these metals will oxidize when exposed to air, skin, water, etc thus to retain shine, simply use the polishing cloth.)
For jewelry containing pearls, turquoise or coral, never place in a jewelry cleaner. Simply wipe with a soft cloth. These are very fragile stones and will change color. Other gemstones like citrine, tourmalines, etc are safe for the jewelry cleaner.
For any further questions, don’t hesitate to contact us at info@laurajamesjewelry.com!
Please note that every effort is made to describe our jewelry as accurately as possible. All items are digitally photographed in house.
• Laura James Jewelry, LLC is a Federally Trademarked Entity. All Rights Reserved •